Privacy Policy

Effective Date: 09/06/2025
App Name: Driver assistance app (TNS Driver App)
Provider: TravelNet Systems Ltd
Contact: support@travelnetsystems.com


1. Introduction

This Privacy Policy describes how The Driver assistance app ("the App", "we", "us", or "our") collects, stores, and shares data when you use the App. We are committed to protecting your privacy and complying with applicable data protection laws.
By using this App, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, you must not use the App.


2. Personal Data

The App does not collect or store any personally identifiable information (PII). It does not require users to create an account or provide personal details such as names, email addresses, or phone numbers.


3. Tracking Data

If the user enables tracking, the App collects limited non-personal tracking data, such as:

  • Location data
  • Session timing
  • Journey or vehicle movement data
Storage
  • On your device: Tracking data is stored locally as a temporary session and is automatically deleted based on your selected time period plus one additional hour.
  • On central systems: Tracking data is also saved on the main Rail Replacement system (BRAS) and retained for a period of 7 years for operational, audit, and service planning purposes.


4. Analytical Data

The App may collect non-personal analytical data to help us identify and fix bugs, monitor usage patterns, and improve performance and reliability. This analytical data may include information such as device type, operating system version, app version, error logs, and general usage statistics. No personally identifiable information is collected or stored as part of this process.


5. Purpose of Tracking Data

Tracking data is used to support:

  • Monitoring and managing Rail Replacement services
  • Operational planning and dispatch
  • Providing accurate real-time information to passengers via public platforms
Tracking data is non-personal and used only for legitimate operational purposes.


6. Data Sharing

Tracking data may be shared with:

  • Rail companies involved in replacement service operations
  • Agents or contractors acting on behalf of those rail companies
  • Public-facing systems that provide travel updates and operational status
All shared data remains non-personal and is used solely to support and improve rail replacement operations.


7. Data Roles

TravelNet Systems acts as the Data Controller, responsible for determining how tracking data is used.
Data is processed in accordance with data protection laws and under the direction of TravelNet Systems.


8. User Control

Users can:

  • Enable or disable tracking within the App at any time
  • Manually clear stored tracking data on their device via the App settings
No personal information is ever linked to the data stored or shared.


9. Data Security

We use appropriate technical and organizational measures to safeguard tracking data. However, due to the nature of internet-based services, we cannot guarantee absolute security.


10. International Data Transfers

If tracking data is processed or stored outside your local jurisdiction, it will be handled in accordance with applicable data protection frameworks, including standard contractual clauses or their equivalent.


11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published in the App or on our website. Continued use of the App after updates constitutes your acceptance of the revised policy.


12. Contact

If you have any questions about this Privacy Policy, please contact: